Refund policy

At Z.F KIERPAL & C.A LEON, we believe that every garden should be a sanctuary powered by reliable, high-quality tools. Whether you are using our heavy-duty pruning shears, precise hand trowels, or ergonomic watering cans, your satisfaction is at the heart of what we do. If a product does not meet your expectations, our hassle-free return and refund policy ensures a smooth experience from start to finish.

30-Day Happiness Guarantee

We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return.

To be eligible for a standard return:

  • The item must be in the same condition that you received it—unused, unworn, and undamaged.

  • It must be in its original packaging, complete with all original parts, labels, and protective covers (especially for sharp pruning blades).

  • You must provide a valid receipt or proof of purchase.

How to Initiate a Return

  1. Contact Us First: Send an email to [email protected] within 30 days of receipt. Please include your order number, clear photographs or videos of the item (and any defect, if applicable), and a brief explanation of why you wish to return it.

  2. Review & Approval: Our customer support representative, Sharelle Miller, will review your request within 1–2 business days and send you a Return Merchandise Authorization (RMA) along with return shipping instructions.

  3. Ship the Item: Package your item securely to avoid damage during transit. Please ship the package directly to our physical return warehouse:

    Return Address:

    Z.F KIERPAL & C.A LEON

    Attn: Sharelle Miller

    15/95 Prospect Hill Road, Narre Warren, VIC 3805, Australia

Note: Returns sent back to us without prior authorization will not be accepted.

Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: If the return is due to our error (e.g., damaged pruning shears, leaking watering cans, or wrong size hand trowels), we will provide a prepaid return label or fully reimburse your return postage costs.

  • Buyer’s Remorse / Change of Mind: If you are returning an item due to personal preference or a change of mind, you will be responsible for covering the return shipping costs. Shipping fees paid on original orders under $10 USD are non-refundable.

Damages, Defectives, and Issues Upon Delivery

Please inspect your order upon arrival. Gardening equipment can undergo stress during international transit. If your item arrives broken, defective, or missing accessories:

  1. Document the damage immediately with clear photos of both the outer packaging and the affected product.

  2. Reach out to [email protected] within 48 hours of delivery so we can evaluate the issue and make it right immediately via replacement or full refund.

Exemptions & Non-Returnable Items

Certain types of items cannot be returned:

  • Final clearance or sale items marked non-returnable.

  • Gift cards.

  • Products showing clear signs of intentional misuse, improper tool maintenance (e.g., severe rust caused by outdoor storage in salt water), or severe wear outside normal garden testing.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refund Process

Once we receive and inspect your returned item at our Narre Warren location, we will notify you via email regarding the approval or rejection of your refund:

  • Approved Refunds: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 10 business days (processing times depend on your bank or credit card provider).

  • Late or Missing Refunds: If you haven't received a refund yet, check your bank account again, then contact your credit card company or banking institution. If you’ve completed all steps and still have not received your refund, please contact Sharelle Miller at [email protected].