Shipping policy

Thank you for choosing Z.F KIERPAL & C.A LEON for your gardening equipment needs. We take great care in packaging every order—from delicate watering accessories to heavy-duty steel trowels and sharp pruning gear—to ensure safe delivery to your doorstep.

Processing Times

  • All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • During peak gardening seasons or sales events, processing times may extend slightly. You will receive a tracking notification email once your order has dispatched.

Shipping Rates & Delivery Estimates

We are pleased to offer simple and transparent shipping structures:

Order Value Shipping Cost Estimated Delivery Time

Orders $10.00 USD and over

FREE Standard Shipping

7 – 15 Business Days

Orders under $10.00 USD

$5.99 USD Flat Rate

7 – 15 Business Days

Note: Delivery times are estimates and start from the date of dispatch. Remote location delays or customs processing times in destination countries may occasionally impact delivery estimates.

Order Tracking

Once your package leaves our warehouse, you will automatically receive a dispatch confirmation email containing a tracking number and a link to trace your delivery in real-time. Please allow 24–48 hours for tracking details to update on the carrier system.

International Shipping & Customs/Duties

For international orders outside of Australia:

  • Packages may be subject to local import duties, taxes, or VAT incurred once a shipment reaches your destination country.

  • Z.F KIERPAL & C.A LEON is not responsible for these extra fees if applied; they are the responsibility of the customer.

Address Errors & Undeliverable Packages

Please double-check your shipping address during checkout. We cannot be held responsible for orders delivered to incorrect addresses provided by the buyer. If a package is returned to us as undeliverable due to an incorrect address or failure to collect, re-shipping fees will apply.

Lost, Stolen, or Damaged Packages

  • Damaged in Transit: If your tools arrive physically damaged, please retain all packaging materials and notify us within 48 hours at [email protected] with photographic proof.

  • Lost Packages: If tracking shows that your package has been stuck in transit for an unusual amount of time, please reach out to us so we can open an investigation with the logistics provider.